Remote Hands Support Services

Remote Hands When You Need Them

RACK59 Remote Hands services allow customers to easily manage their business and maximize uptime within our data center without leaving their enterprise location. By providing you with expert, round-the-clock, resources on an as-needed basis, our technicians become the onsite extension of your IT organization.

Additionally, our remote hands service allows you to quickly open support tickets or contact our trained and experienced technical staff directly to assist you in resolving onsite issues or taking care of routine tasks ranging from switch resets to advanced troubleshooting. RACK59 is staffed 24×7 by IT professionals that are always available for technical support so customers can focus on their core business.

Remote Hands Services

  • Securing cabling
  • Checking port numbers
  • Observing or reporting indicators on equipment
  • Basic observation of environment and server re-boots.
  • Provide security escort for hardware vendors in restricted data center space
  • Visual verification to assist client’s remote troubleshooting efforts
  • Plug in a client-owned console port for remote management
  • Rebooting or power cycling of equipment
  • Connect external device to client’s setup
  • Reset frozen remote session
  • Requests to check physical network connectivity

Customer Benefits of Remote Hands Support

  • Resolve issues quickly and efficiently
  • Reduce costs of your technicians having to travel to site.
  • Enhance business efficiency by freeing up internal resources to focus on business critical issues
  • Remove the need for expensive 24/7 on-call cover.
  • Benefit from our technical expertise.
  • Regulatory Compliant and Secure

Your IT staff is a valuable resource that you need onsite dealing with mission-critical projects. RACK59 understands that you need them onsite at your location rather than at our data center handling routine tasks. With remote hands support, our team of highly skilled technical engineers can be the onsite extension of your IT organization to undertake fundamental IT tasks on your behalf. That allows you to focus your resources on other business-critical issues.

Power

RACK59 has more available critical power than all other data centers in Oklahoma combined. We can facilitate large and small companies and support varying power requirements.

Reliability

The RACK59 campus has only experienced 4 hours of downtime since the construction of the building in 1963. During those 4 hours, our data center customers never felt a moment of downtime. We are always on and always ready.

Scalable

We have additional cabinets ready and available for your infrastructure growth. When you have need for additional space, we will be will be ready to help with a quick turn around.

Security

All cabinets in the data center are uniquely keyed. We also have cages available with proximity card readers for added protection.

Access Control

All data center customers and guests are required to check-in with a photo ID and granted access based on approved customer lists.

Fire Protection

RACK59 has a dry pipe fire suppression system. Smoke and heat sensors are located throughout the data center space. Heat and smoke must both be present in order to activate, charge and begin a suppression event.

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