Smart Hands Support Services

Smart Hands Data Center Support

Our highly trained and experienced data center technicians can handle a wide range of remote management and troubleshooting tasks.

Smart Hands services by RACK59 enable our skilled data center technicians to act on your behalf and under your direction. These support services allow our team to proactively or reactively assist with issues that may arise with your colocation equipment. RACK59 Smart Hands support is all about keeping your IT team free to focus on important projects and tasks within your enterprise. This means that you don’t need to travel in to fix the equipment yourself or hire an outside agency to deal with the issue for you – which will save you time and money, as well as ensuring that your equipment has the minimum downtime possible.

Smart Hands Services

  • Colocation equipment management
  • Incoming and outgoing equipment shipment tracking
  • Rack and stack.
  • Coordinate and provision power and network requirements for equipment
  • Firewall setup
  • WAN circuit provisioning per client requirements
  • Media and supply management
  • Installing client-provided software (default configuration) using client scripts
  • Complex cable configurations per client provided instructions and diagrams
  • Equipment testing and troubleshooting
  • Circuit testing,
  • Provide remote network access to client equipment
  • Type client-provided commands
  • Executing other client-provided instructions

Customer Benefits of Smart Hands Support

The RACK59 technical support team can actively monitor your equipment to proactively remedy any potential issues that may need fixing without your needing to contact us or intervene. We can also provide reactive smart hands support that enables you to contact us regarding any anomaly or challenge and our technicians will fix the problem as per your guidance while reporting any additional issues or possible superior remedies that they can implement.

Since our mission is to maximum uptime, especially where mission-critical systems are involved, our seasoned data center technicians will immediately begin work to resolve any issues in the shortest amount of time.

As Oklahoma’s Premier Data Center, RACK59 has cultivated a reputation for excellence in facilities, technical expertise, service and support. Our Smart Hands Support is a representation of services that save you money and time while ensuring that your solution is always available, always secure and always operating at peak efficiency. Contact us today to learn more about RACK59 Smart Hands support.

  • Resolve issues quickly and efficiently
  • Reduce costs of your technicians having to travel to site.
  • Enhance business efficiency by freeing up internal resources to focus on business critical issues
  • Remove the need for expensive 24/7 on-call cover.
  • Benefit from our technical expertise.
  • Regulatory Compliant and Secure

Power

RACK59 has more available critical power than all other data centers in Oklahoma combined. We can facilitate large and small companies and support varying power requirements.

Reliability

The RACK59 campus has only experienced 4 hours of downtime since the construction of the building in 1963. During those 4 hours, our data center customers never felt a moment of downtime. We are always on and always ready.

Scalable

We have additional cabinets ready and available for your infrastructure growth. When you have need for additional space, we will be will be ready to help with a quick turn around.

Security

All cabinets in the data center are uniquely keyed. We also have cages available with proximity card readers for added protection.

Access Control

All data center customers and guests are required to check-in with a photo ID and granted access based on approved customer lists.

Fire Protection

RACK59 has a dry pipe fire suppression system. Smoke and heat sensors are located throughout the data center space. Heat and smoke must both be present in order to activate, charge and begin a suppression event.

Proactive and Reactive Monitoring

RACK59 Smart Hands services allow customers to easily manage their business and maximize up-time within our data center without leaving their enterprise location. By providing you with expert, round-the-clock, resources on an as-needed basis, our technicians become the onsite extension of your IT organization.

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